Privacy Policy

Information we collect

• Account information — your name, phone number, email, and home address, provided when you become a client.
• Service requests — descriptions, photos, and preferred scheduling times you submit when asking us to handle something at your home.
• Messages — the content of messages you send to or receive from our team through the app.
• Billing information — not collected. One Less Hassle is free to use, and we do not charge you or collect any card or bank information. We are never involved in payment for the actual repair or maintenance work a vendor performs — you pay each vendor directly, and we don’t see, process, or store any of that payment information.
• Push notification token — a device identifier used only to deliver notifications to your phone (for example, when a bill is ready or a vendor visit needs your approval).

How we use it

We use your information to match you with vetted vendors, coordinate scheduling for requests and recurring maintenance, communicate with you about your account, and keep your home’s service history. We do not currently charge for the One Less Hassle membership; once we begin billing in the future, we’ll use your information to do that too. Payment for the work itself is always between you and the vendor directly — we do not bill you for, collect, or process payment for any vendor’s services. We do not sell your information.

Who we share it with

• Vendors — we share the details necessary to complete a specific job (like your address and what needs to be done) with the vendor performing that work.
• Stripe — will be our payment processor for your One Less Hassle membership once we begin billing in the future (not active today — see “Billing information” above). When it is, Stripe will handle all card and bank transfer details directly. Stripe’s own privacy policy governs how they handle that information: stripe.com/privacy. Any payment you make to a vendor for their work is handled directly between you and that vendor, outside of One Less Hassle and Stripe entirely.
• Service providers — companies that host our app’s database, file storage, and push notifications on our behalf. They can only use your information to provide those services to us.

Your choices

You can cancel your account at any time from Settings in the app. To request a copy of your information or ask us to delete it, reach out through our Contact page.

Children

Our services are intended for adults managing their own home or a family member’s. We do not knowingly collect information from children.

Changes to this policy

If we make material changes to how we handle your information, we’ll update this page and, where appropriate, let you know directly.

Contact us

Questions about this policy? Reach out through our Contact page.